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Your laboratory may have robust and comprehensive operating procedures but inevitably, at some point, things will go wrong and nonconformance will occur.  Section 7.10 of ISO 17025 details the requirements of controlling nonconforming work. One of the most important aspects of this process is conducting root cause analysis (RCA) – a thorough assessment of the issue to determine how and

In your demanding schedule, sometimes it is good to pause, take time to reflect and give serious thought to your achievements.  Appreciate the positive impacts that your robust quality management system brings to the organisation and recognise your contribution to operational and commercial success. Successful quality management is a time-consuming and challenging occupation, often focused on the goals of continual