This Bank Holiday weekend has finally provided a hint of the impending Spring weather with signs of new growth all around us. In a few days’ time, for many organisations, it will also be the start of a new financial year and what better time to conduct your ‘commercial spring clean’ and complete management review.
Two elements of your robust management review process include firstly, a detailed appraisal of the management system and a thorough evaluation of the previous year’s operations, and secondly, the planning and forecasting for continual improvement over the next twelve months.
The appraisal process should cover every aspect of the management system from business objectives to internal auditing and everything in-between, acknowledging productive and efficient performance and, importantly, identifying any negative aspects or emerging trends that could have detrimental impacts on business operations, to also include appropriate remediating actions.
Future planning identifies investment requirements, budget agreement, additional resources and potential expansion of standards, such as extensions to scope or achievement of additional certificates. Schedules of accreditation must evolve to accommodate current and developing methodologies; the dynamic nature of many industries necessitates the review of service delivery to constantly meet end-user requirements.
Management review is the ideal vehicle for the effective exchange of company communications. Information must flow throughout the organisation, providing the opportunity for open dialogue regarding both successes and failures, celebrating achievements and addressing identified issues.
(Flowers courtesy of Kirsty Faulkner)