In many organisations, the position of Quality Manager is held by one individual who is key to the successful creation, maintenance and improvement of the quality management system. A lonely place at times when issues arise or processes need improving. As the saying goes, “a problem shared is a problem halved” but who do you have to talk quality with? Larger organisations may operate a quality team, led by the QM, and instantly you can benefit from having support, a group with a shared understanding of continual improvement, and an environment to discuss ideas and exchange knowledge and experience.
For any Quality Manager, on their own or with their team, having a safe environment to talk openly about concerns, triumphs or their most recent experiences with external assessors is so valuable but sadly, sometimes lacking.
This week, we were delighted to hear that one of our current ISO 17025 clients was approached by the quality team from a different part of their organisation, reaching out for advice and the opportunity to discuss quality. This made us smile! It may well be very early steps to building their support network but just imagine the possibilities, the sharing of best-practice, consistency in methods and help with validation!
We fully appreciate that QM’s don’t always have the luxury of support from other quality teams but this is where Compass QMS can add value by providing industry leading experts to advise and assist. Whether it is to explain a complex requirement, offer improvement suggestions or simply to provide reassurance that you are on the right lines and doing a great job, we are here for you.